Our Rates

The relocation of over-sized, overweight, or high-risk items such as pianos, large-screen televisions, and large aquariums will usually be subject to surcharges, especially where stairs are involved. Surcharges will also apply in  cases where entrance ways  and stairwells are too small to allow passage and furniture must be hoisted up the outside  of the building to upper levels. These surcharges are to cover the increased risks on our insurance and on our employees.

There is a 100% surcharge for moving on public holidays (New Year’s Day, Family Day, Good Friday, Victoria Day, Canada Day, Civic Holiday, Labor Day, Thanksgiving Day, Christmas Day, Boxing Day).

Sometimes the contents of the home must be stored in the truck overnight. This can occur when the closing on a new home is delayed or often in long distance relocation where the crew loads the truck one day and can’t unload at the new location until the  following day. In such cases, an overnight storage fee of $100 or one hour at the contracted rate (whichever is greater) will be charged.         

Payment for services rendered is usually requested in the form of cash or bank draft. Invoicing is available at 30 day terms to government departments or for contracted / ongoing services provided to corporate clients.

Cancellation requests must be made by email or certified mail. Cancellation fees will apply when bookings are cancelled or postponed within 30 days of the scheduled move date. An administrative fee of $75 will apply if a booking for a move is cancelled within 30 days of the scheduled move date. A cancellation fee equal to half of the minimum charge will apply if a booking for a move is cancelled within 10 days of a scheduled move date. The full minimum charge will apply for any cancellation made within 48 hours of the scheduled start time of the move. Cancellation fees may be fully or partially waived, at the discretion of management, in cases where the customer is rescheduling their move for a later date.